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DENVER INTERNATIONAL AIRPORT

FAQ's

GENERAL FAQ

No reservation is required, but they do guarantee you a parking spot and you receive the best rates by booking one. Reservations are highly recommended during all major Holidays.

You can make reservations online by clicking the Reservation Tab.

We suggest you arrive at Fine at least 2 hours before flight.

Shuttles rotate continuously between the facility and the terminal providing fast, convenient service 24 hours a day, 7 days a week.

You will follow LED and directional signage once you enter. These signs will direct you to your parking spot and have a shuttle waiting to pick you up at your vehicle. If you have a reservation, please show it at the gate. If you are a FPP Customer, you may enter and park in the designated rows-(Indoor or Outdoor). Valet guests will be accommodated inside. The valet attendant will park your vehicle with a valet number to retrieve your car.

To catch a shuttle at DEN to return to FINE, you will need to exit out of the baggage claim area on level 5, door 507 EAST SIDE or 510 WEST SIDE, then proceed to lane 3 to the area marked as off-airport parking. FINE shuttles can only pick up in this designated area.

There are several ways to pay for parking at Fine.

  1. Four exit lanes are located on the southeast corner of the facility, where all outdoor and indoor customers exit. Each lane has automated pay-in-lane machines that accepts credit card payment.
  2. We also have a cashier on duty 24/7 in the main lobby where all customers can pay with cash or credit.
  3. We also have a Pay on Foot machine inside the main lobby where all customers can walk up and pay for their parking using credit only.
  4. All of our exit lanes are equipped with special readers which allow customers who are signed up for our Frequent Parker /Toll Tag Program, ticketless entry and exit.

    At exit, there are intercoms if help is needed.

We do have coupons in the marketplace. All coupons are required to be scanned upon your exit. They can be printed and scanned or scanned from your phone at any of the exit lanes.

If you need handicapped parking, please pull into our valet lane so our attendant can assist you.

We have 12 EV Charging stations located in the indoor parking garage. EV charging is available to valet customer and indoor customers.

 

Fine Airport Parking is fully-fenced and well lit. We are staffed 24/7, 365 days of the year with surveillance cameras throughout the facility.

Yes. Fine Airport Parking is open year round with shuttle service running 24 hours a day.

If you are staying past your reservation time, NO PROBLEM! You can return anytime. You can pay for any time past a reservation.

Reservations are prepaid, so you will pay the difference at the exit for your stay. If you are using your Reward Points, you will pay the difference as well.

You will not be able to combine coupons. If you are using Points, you can combine your Frequent Parker Account or Toll tag rate with your free days.

Yes we do allow pets. We request you have them in a secured cage or on a leash.

You can make a reservation 6 months in advance or as soon as you know your travel dates, you can reserve parking.

No. For multiple reasons, Fine Airport Parking does not allow any Turo vehicles on site.

LOCATION FAQ

We are located at 5950 N. Jackson Gap Way Aurora, CO 80019.

Directions: Off Pena Blvd., take 56th Avenue east 5 miles to Jackson Gap Way, then turn left on Jackson Gap Way. Fine Airport Parking is located on your right.

From E-470, take exit 56th Avenue, head east 1 mile to Jackson Gap Way. Turn Left and Fine Airport Parking is on your right.

The cross streets to Fine Airport Parking are 56th and Jackson Gap Way, 1 mile east of E-470.

REWARDS & PROGRAMS FAQ

You can go to our website to create an account. Set up a profile with a credit card on file, and you are ready to go.

You can attach your Toll Tag number to your account for ticketless entry and exit, use your account on your Smartphone through our FINE app.

If you are updating your credit card, you can go online and update it yourself or call the Administrative Office (303 340-3463) and we will assist you. If you are traveling and happen to be on the run, you will need to call the office or stop by before you exit.

If you desire a certain area of parking, we suggest that you make a reservation. You are not guaranteed a space if we are full indoors or Valet.

To redeem your free days, you can go online and make a reservation before you enter the lot. If you stay longer than your points can cover, you can pay for the remaining of your stay. If you forget to make a reservation, you can redeem points in the office before you exit.

We ask that you call the Administrative Office to cancel your reservation. If you use points, you will need to contact the Admin (303 340-3463). Office as well.

If, for some reason, you can’t exit please proceed to the Administrative Office or the Valet Lobby, to verify your credit card information.

Scan the Loyalty Barcode on your App.  Do not pull a white ticket.

Scan your Loyalty Card on our app or enter via Toll Tag.

If neither works, pull a ticket and come to the Administrative Office to rectify the problem.

If for some reason your flight is canceled, we value your time. We will cancel your parking fee and see you when you return!

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