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Houston Intercontinental Airport

FAQ's

General FAQ

No reservation is required, but they do guarantee you a parking spot and you receive the best rates by booking one. Reservations are highly recommended during all major Holidays.

You can make reservations online by clicking the Reservation Tab.

We suggest you arrive at Fine at least 2 hours before flight.

Shuttles rotate continuously between the facility and the terminal providing fast, convenient service 24 hours a day, 7 days a week.

You will follow LED and directional signage once you enter. These signs will direct you to your parking spot and have a shuttle waiting to pick you up at your vehicle. If you have a reservation, please show it at the gate. If you are a FPP Customer, you may enter and park in the designated rows-(Indoor or Outdoor). Valet guests will be accommodated inside. The valet attendant will park your vehicle with a valet number to retrieve your car.

Please CLICK HERE for shuttle pick-up instructions.

There are several ways to pay for parking at Fine.

  1. Exit lanes are located on the north end of the facility, where all customers exit. Each lane has automated pay-in-lane machines that accept credit card payments.
  2. We also have a cashier on duty 24/7 where all customers can pay with a credit card.
  3. All of our exit lanes are equipped with special readers which allow customers who are signed up for our ParkPass/Toll Tag Program, ticketless entry and exit.
We’re committed to making your experience at FINE Airport Parking as smooth and accessible as possible. Here’s what you can expect regarding our ADA handicapped policy for shuttle boarding and on-site assistance:

Arriving at FINE Airport Parking

When you arrive at our facility, even if you’ve reserved a covered self-park, please proceed directly to the Valet Parking Welcome Area near the entrance. You’ll still be charged only for the parking type you originally requested, even though you’ll receive our complimentary valet service.

Upon your arrival, a Manager will be immediately contacted. They are available 24 hours a day to personally drive you to the airport terminal in your own vehicle. They will drop you off curbside at the open terminals (A, C and E) and assist you with your luggage and any other support you may need. Your vehicle will then be brought back to FINE Airport Parking and parked in our secure valet area.

Returning to FINE Airport Parking

When you return to Houston Hobby Airport, please contact FINE Airport Parking once you’ve landed. If you haven’t already paid for your parking, payment arrangements can be made over the phone.

We will pick you up at the following terminal locations:

  • A- Door 114
  • C- 104 Zone 2
  • E- E201 4a or 4b

Our Commitment to ADA Compliance

At FINE Airport Parking, we are dedicated to providing accessible services in accordance with the Americans with Disabilities Act (ADA). This includes:

  • Accessible Parking: While our standard procedure for handicapped guests involves valet service, we ensure that accessible parking spaces are available if preferred, and we are committed to providing the most convenient option for our guests.
  • Assistance with Luggage and Boarding: Our staff is trained to provide physical assistance with luggage and to ensure a safe and comfortable boarding process for all guests.
  • Trained Personnel: Our supervisors and Managers on Duty are trained to assist handicapped guests and understand the importance of providing respectful and efficient service.
  • Communication: We aim for clear and effective communication regarding our services and your options.
  • Reasonable Modifications: We are prepared to make reasonable modifications to our policies, practices, and procedures when necessary to avoid discrimination on the basis of disability.

If you have any specific needs or questions about our ADA policy, please don’t hesitate to ask one of our friendly team members. We’re here to help make your parking experience as convenient and comfortable as possible.

Fine Airport Parking is fully-fenced and well lit. We are staffed 24/7, 365 days of the year with surveillance cameras throughout the facility.

Yes. Fine Airport Parking is open year-round with a shuttle service running 24 hours a day.

If you are staying past your reservation time, NO PROBLEM! You can return anytime. Reservations are prepaid, so you will pay at the exit for your stay. If you are using your Reward Points, you will pay the difference.

You will not be able to combine coupons. If you are using Points, you can combine your ParkPass or Toll tag rate with your free days.

Yes we do allow pets. We request you have them in a secured cage or on a leash.

You can make a reservation 6 months in advance or as soon as you know your travel dates, you can reserve parking.

Location FAQ

We are located at 3100 Greens Rd, Houston, TX 77032.

Rewards and Programs FAQ

You can go to our website to create an account. Set up a profile with a credit card on file, and you are ready to go.

You can attach your Toll Tag number to your account for ticketless entry and exit, use your account on your Smartphone through our FINE app.

If you are updating your credit card, you can log in to your profile online and update the information under the payments section.

If you desire a certain area of parking, you might want to make a reservation. You are not guaranteed a space if we are full. However, the spaces that we have available, we can accommodate you at that time.

To redeem your free days, you can go online and make a reservation before you enter the lot. If you stay longer than your points can cover, you can pay for the remaining of your stay. If you forget to make a reservation, you can redeem points in the office before you exit.

You can cancel your reservation up to 48 hours in advance. In case of emergency, please reach out to our Administration Staff at (281) 442-5600.

If, for some reason, you can’t exit please proceed to the Booth at the exit to verify your credit card information.

Scan the Loyalty Barcode on your App.  Do not pull a white ticket.

You do not need to pull a ticket, you can enter via the mobile app or Toll Tag. If you have a ParkPass Rewards account and for some reason you can’t enter, pull a ticket and see a cashier to rectify the problem.

If for some reason your flight is canceled, we value your time. We will cancel your parking fee and see you when you return!

Fine Airport Parking

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